Norfolklinetravel.com

The Travel Gateway - Booking Application Terms of Use

The booking site is offered to you by The Travel Gateway Ltd, whose registered office is at 2 Morrow Court, Sutton Courtenay, OX14 4FH, Oxfordshire, England.

User agreement between the user (customer) and The Travel Gateway Ltd. Please read these terms and conditions of use (Terms and Conditions) carefully before using this Site and making any booking.

You consent to the Terms and Conditions when you use the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking.

All booking enquiries should be sent to or please contact Customers services via the telephone number on your booking confirmation.

Please note; to contact customer services please write to LCT Support Services, at 2 Morrow Court, Sutton Courtenay, OX14 4FH, Oxfordshire, England or email:

Reservations:
Once a booking has been made on our site and we have received full payment which is accepted by The Travel Gateway Ltd, we will issue you an email confirmation detailing your relevant booking. The email confirmation contains your booking number which you must present with relevant photo I.D prior to boarding so you can receive your tickets. Bookings can be made by credit or debit card and credit card charges apply to certain cards.

The Travel Gateway Ltd will charge a minimum fee of £25/40 per booking for all amendments or cancellations prior to departure in addition to any charges by the ferry operator.

All fares are based on vehicle type, size, number of passengers, route(s), departure times, travel period and dates of travel and are subject to availability.

Some fares are subject to limited facilities or services including no onboard accommodation, the facility to take vehicles, dimension of vehicles, number of passengers or no facilities for pets. Please check before booking.
The transport of pets to or from Europe must be in accordance with the relevant requirements of the countries concerned and a fee is payable on some services. Please check before booking and always seek advice from your vet.
The Travel Gateway Ltd provides real-time booking functionality for the majority of fares and you will receive confirmation by email instantly if the booking has been accepted.

There are a number of fares that are subject to virtual booking with the relevant operator and therefore you will need to contact our customer services to finalise the booking.

The Travel Gateway Ltd reserves the right to vary the cost of fares according to changes in the market (e.g. currency fluctuations, oil prices and government legislation) or operator price rises.

The Travel Gateway Ltd is not liable if you miss your departure, misuse the terms of booking or overstay the travel period your booking allows. The full cost of the relevant booking will be chargeable.

All departure/arrival times are provided by the operator and are given in local time. It is advisable to check departure times with The Travel Gateway Ltd customer services or the operator before departing.

The Travel Gateway Ltd cannot accept liability for any interruptions or changes to your travel due to adverse weather conditions or tidal conditions or other circumstances. Customer services will attempt to notify you of any serious conditions that may affect your travel, but please check the travel conditions before departure.

The Travel Gateway Ltd cannot accept liability for changes to the service including the use of alternate ships or the withdrawal of onboard facilities and services.

Changes to Terms and Conditions.
The Travel Gateway Ltd reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

Copyright and Trademarks.
This site and the content provided, including the text and graphics is subject to copyright laws and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of The Travel Gateway Ltd. You may however use content from this site for personal and non-commercial use.

The material contained within the Site is the property of The Travel Gateway Ltd or its affiliates unless identified as belonging to third parties. Any marks, logos and graphics of The Travel Gateway Ltd displayed on the Site are registered trademarks of The Travel Gateway Ltd or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.

You agree that you will not transmit or transfer any Web pages, data or content found on this site to any other computer, server, Web site, or other medium for mass distribution or for use in any commercial enterprise. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of this site.

Site Use.
You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.

You agree that you will not take any action that imposes a burden or load on our infrastructure that The Travel Gateway Ltd; deems to be unreasonable or disproportionate to the benefits The Travel Gateway Ltd obtains from your use of the site.

You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorised to act. You understand that overuse or abuse of the travel services reservation facilities of the Web site may result in you being denied access to such facilities.

The Travel Gateway Ltd does not accept any liability in respect of your ability to access or use the site at any time, any interruption in that access or the failure to complete any transaction. The Travel Gateway Ltd does not warrant that the Site is free from computer viruses, bugs or other properties that may cause loss or damage.

Site Content:
The Travel Gateway Ltd provides general information on the Site for purposes of guidance only. Please note that The Travel Gateway Ltd may at any time change any aspect of the Site or its content, including the availability of operators, features, information, database or content. In particular, with respect to passports, visas, and vaccination requirements, The Travel Gateway Ltd does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.

The Travel Gateway Ltd does not guarantee that the information on this Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention.

User Information:
You agree to be bound by the following obligations, including without limitation. You accept financial responsibility for all transactions made under your name or account. You warrant that all information you provide about yourself or members of your household shall be true and accurate.

Links to Third Party Web Sites.
The Site contains hyper links to external web sites owned and operated by third parties. The Travel Gateway Ltd has no responsibility in relation to the accuracy, completeness and quality of the information contained within such third party sites. Any and all contents on such third party sites do not reflect products, services or information provided by The Travel Gateway Ltd. You should direct any concerns regarding external links to the site webmaster of such a site, unless the external link contains substantial errors; then please direct to